I am reaching out to seek your assistance regarding a challenge we've encountered with our live streaming experience. Despite subscribing to a paid package, we have observed that a segment of our audience, specifically those within mainland China, is experiencing difficulties in loading the live stream pages. It's important to note that these viewers are employing VPN services, and we've found that VPN nodes set to the United States somewhat alleviate the issue.

This situation has been brought to our attention during our trial broadcasts, and while we are committed to providing a seamless viewing experience, this hiccup has been a setback. We understand that streaming services can face complexities, especially involving viewers across diverse geolocations with varying levels of internet censorship and restrictions.

We are keen on working with the Livepeer team to delve into this matter and identify the root cause. Our goal is to enhance the live streaming experience for our audience, ensuring stability and accessibility regardless of their location and network constraints.

Could you please provide us with guidance or support to navigate and resolve this issue? Any advice, troubleshooting steps, or direct assistance would be immensely appreciated. We are looking forward to your response and hope to collaborate closely to find a resolution.

Thank you for your time and attention to this matter.